I’ve always hated sales. When I was in college, I worked at a Gap store for a bit and was good at it—and felt uncomfortable every day. It felt manipulative to try to get people to buy something so I could make a small commission. So I didn’t. I tried to be helpful but let people decide on their own what they wanted to buy, if anything. At the time, I thought this was just a quirk of my personality. I didn't realize it was pointing to something deeper.